Customer disservice

Customer disservice

A sad state of reality

Informa Supermal

Very disappointed by the customer service at a local furniture shop.

We bought a nice-looking sofa, and after less than six months the fabric has split and cracked in numerous places.
We brought this to the store’s attention, along with the receipt and were told that there was no guarantee.
This after they sent someone to the house to verify the damage.
If you have no guarantee or return-policy then why go
through the charade of investigating customer complaints? PostscriptWe recently had the sofa re-covered at our own expense. No one from Informa has ever seen fit to contact us. We will return the favour by never darkening their establishment’s doorway again.

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Author: duplezwrites

I have been in Asia since early 1996, and have taught in local schools, universities and language schools in South Korea, Indonesia, Thailand, and China. I was director of studies at language schools in China and a secondary school administrator in Indonesia. Along the way, I've been a teacher-trainer in Korea, China, Thailand, and Indonesia. More importantly, and I hope more efficiently, I've been a husband, father and grandfather.

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