Changing the ticket … continued from ‘Passport in the Car’
CSR: Good morning. Pay Now Fly Whenever Airlines
Customer: Oh yes. Good morning.
CSR: Can I help you?
Customer: I’d like to …. I need to reschedule my flight.
CSR: When is it?
Customer: At 5:30.
CSR: Where are you going?
Customer: I’m going to Jamaica.
CSR: What airline are you traveling with?
Customer: Jamaica Air.
CSR: When do you want to reschedule for?
Customer: For later this afternoon, if that’s possible?
CSR: Okay do you have your ticket?
Customer: Yes, Ah here it is.
CSR: Okay …. That’s Jamaica Air from New York. Uh oh …Okay. No flights this afternoon.
Customer: No flights?
CSR: Not until Tuesday.
Customer: Tuesday!?!
CSR: Problem?
Customer: My vacation isn’t that long.
CSR: That’ll be two thousand, one hundred and thirty-four dollars.
Customer: What?
CSR: Two thousand, one hundred and thirty-four dollars for a return ticket.
Customer: What. I only paid One thousand, four hundred for the package.
CSR: Ah, you had a package.
Customer: Yes.
CSR: Well then …nothing I can do.
Customer: What do you mean?
CSR: You need to call your travel agent.
Customer: Aren’t you a travel agent?
CSR: We wholesale tickets. The agent is listed at the bottom of your ticket.
Customer: Hmmm, yes. Now I see it. Dodgy Destinations. Wow … how did I not see that name?
CSR: Call them and they should be able to reschedule things.
Create a dialogue between the traveler and the travel agent
