A sad state of reality
Very disappointed by the customer service at a local furniture shop.
We bought a nice-looking sofa, and after less than six months the fabric has split and cracked in numerous places.
We brought this to the store’s attention, along with the receipt and were told that there was no guarantee.
This after they sent someone to the house to verify the damage.
If you have no guarantee or return-policy then why go
through the charade of investigating customer complaints? PostscriptWe recently had the sofa re-covered at our own expense. No one from Informa has ever seen fit to contact us. We will return the favour by never darkening their establishment’s doorway again.