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Changing the ticket

Changing the ticket … continued from ‘Passport in the Car’

 

CSR:               Good morning. Pay Now Fly Whenever Airlines

Customer:        Oh yes. Good morning.

CSR:               Can I help you?

Customer:        I’d like to …. I need to reschedule my flight.

CSR:               When is it?

Customer:        At 5:30.

CSR:               Where are you going?

Customer:        I’m going to Jamaica.

CSR:               What airline are you traveling with?

Customer:        Jamaica Air.

CSR:               When do you want to reschedule for?

Customer:        For later this afternoon, if that’s possible?

CSR:               Okay do you have your ticket?

Customer:        Yes, Ah here it is.

CSR:               Okay …. That’s Jamaica Air from New York. Uh oh …Okay. No flights this afternoon.

Customer:        No flights?

CSR:               Not until Tuesday.

Customer:        Tuesday!?!

CSR:                 Problem?

Customer:    My vacation isn’t that long.

CSR:             That’ll be two thousand, one hundred and thirty-four dollars.

Customer:        What?

CSR:   Two thousand, one hundred and thirty-four dollars for a return ticket.

Customer:        What. I only paid One thousand, four hundred for the package.

CSR:               Ah, you had a package.

Customer:        Yes.

CSR:               Well then …nothing I can do.

Customer:        What do you mean?

CSR:               You need to call your travel agent.

Customer:        Aren’t you a travel agent?

CSR:               We wholesale tickets. The agent is listed at the bottom of your ticket.

Customer:        Hmmm, yes. Now I see it. Dodgy Destinations. Wow … how did I not see that name?

CSR:               Call them and they should be able to reschedule things.

Create a dialogue between the traveler and the travel agent

At the Mechanic

At the mechanic

Customer:   Will this take long?

Mechanic:   It’s going to take as long as it takes.

Customer:   May I ask you a question?

Mechanic:   Sure.

Customer:   Is this going to cost a lot?

Mechanic:   How much do you have?

Customer:   What?

Mechanic:   Have you brought a lot of money?

Customer:   Have you lost your mind?

Mechanic:   It’s a joke. Can I ask you something?

Customer:   Okay.

Mechanic:   Do you like slamming on the brakes?

Customer:   Why do you ask?

Mechanic:   The brake pads are in horrible shape. I’ll have to replace them.

Customer:   I don’t want you to replace anything.

Mechanic:   Maybe you’d enjoy crashing.

Customer:   I’m not going to crash.

Mechanic:   Have you ever been in an accident?

Customer:   No.

Mechanic:   You’re going to be in an accident if these brakes fail.

Customer:   Okay. What else is wrong?

Mechanic:   Have you hit something?

Customer:   Maybe.

Mechanic:   Your radiator is leaking.

Customer:   You’re going to replace it?

Mechanic:   No. It’s a small hole. I’m going to fix it.

Customer:   Good. I don’t like paying for extra work.

Mechanic:   It’s okay for me too. I don’t enjoy doing extra work.

Customer:   It’s hot in here. May I turn on a fan?

Mechanic:   Have I ever visited your office?

Customer:   No.

Mechanic:   Have I ever eaten your cooking?

Customer:   I don’t think so.

Mechanic:   Have I ever slept in your bed?

Customer:   I hope not.

Mechanic:   Good. Don’t touch my fan.

Customer:   It’s so hot in here. Have you ever noticed that?

Mechanic:   Why don’t you take a walk?

 

Note: This is an exercise to illustrate the use of the present perfect simple in statements and questions. It could also be used for pair or group practice of emphatic statements and responses.

 

On the street Dialogue

  • Thank you for stopping.
  • That’s okay. What wrong?
  • My car just stopped.
  • Why?
  • I don’t know.
  • Are you out of gas?
  • No. I have enough gas.
  • Maybe something is broken.
  • I don’t think so.
  • Did you hit anything?
  • I heard a bump earlier.
  • A bump?
  • You know … a sound.
  • What kind of sound?
  • It was like I hit something.
  • Okay. So you did hit something?
  • Maybe
  • I’ll look under the hood. Ah, here it is.
  • What is it?
  • Your radiator is leaking. Your car has overheated.
  • What’s a radiator?
  • It keeps the engine cool.
  • What’s an engine?
  • It makes the car move. Is this your car?
  • Ah, no.
  • Hmmmmm
  • Can it be fixed?
  • Sure. It won’t be cheap.