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Changing the ticket

Changing the ticket … continued from ‘Passport in the Car’

 

CSR:               Good morning. Pay Now Fly Whenever Airlines

Customer:        Oh yes. Good morning.

CSR:               Can I help you?

Customer:        I’d like to …. I need to reschedule my flight.

CSR:               When is it?

Customer:        At 5:30.

CSR:               Where are you going?

Customer:        I’m going to Jamaica.

CSR:               What airline are you traveling with?

Customer:        Jamaica Air.

CSR:               When do you want to reschedule for?

Customer:        For later this afternoon, if that’s possible?

CSR:               Okay do you have your ticket?

Customer:        Yes, Ah here it is.

CSR:               Okay …. That’s Jamaica Air from New York. Uh oh …Okay. No flights this afternoon.

Customer:        No flights?

CSR:               Not until Tuesday.

Customer:        Tuesday!?!

CSR:                 Problem?

Customer:    My vacation isn’t that long.

CSR:             That’ll be two thousand, one hundred and thirty-four dollars.

Customer:        What?

CSR:   Two thousand, one hundred and thirty-four dollars for a return ticket.

Customer:        What. I only paid One thousand, four hundred for the package.

CSR:               Ah, you had a package.

Customer:        Yes.

CSR:               Well then …nothing I can do.

Customer:        What do you mean?

CSR:               You need to call your travel agent.

Customer:        Aren’t you a travel agent?

CSR:               We wholesale tickets. The agent is listed at the bottom of your ticket.

Customer:        Hmmm, yes. Now I see it. Dodgy Destinations. Wow … how did I not see that name?

CSR:               Call them and they should be able to reschedule things.

Create a dialogue between the traveler and the travel agent